Call Center Representative

ACH Fulfillment - Spanish Fork, UT 84660
ACH Fulfillment - Spanish Fork, UT 84660
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ACH Fulfillment - Spanish Fork, UT 84660
Job Description
We are in need of an energetic, friendly person to answer incoming calls and take good care of our customers! No cold calling. Simply respond to inbound calls, answer questions, resolve customer concerns and make occasional return calls to resolve customer inquiries.

Location: Spanish Fork, only 20 min South on I-15
Shift: Part-time 9 am to 1 pm or 12 Noon - 5 pm Monday - Friday
Report To: Owner
Pay to start at $14.00 per hour.
We need to fill this position right away!

Duties and Responsibilities:
- Answer incoming calls which pertain to placing orders, answering questions regarding products, and resolving all customer concerns in a positive professional manner. Punctuality is a must!
- Place outbound (return) calls to assist customers in placing orders, or resolving any issues with an existing order in a positive professional manner.
- Enter customer orders, customer information, and notes pertaining to customer calls into ordering system.
- Identify and escalate priority issues.
- Research required information for customer resolution using available resources.
- Handle and resolve customer complaints through phone, Live Chat and/or email in a professional manner.
- Act as a team player to all the other organizational functions.
- Occasional travel opportunities to business events.

Qualifications:
- High School Diploma is required.
- Experience with Microsoft Office, Excel and Word.
- Spanish Speaking Skills a Plus but not required.
- Prior Experience with Shopfiy, QuickBooks a Plus but not required.
- Strong verbal and written communication skills as well as attention to detail.
- Strong interpersonal and customer skills required.
- Ability to multi-task, work under pressure and meet deadlines required.
- Must be on time daily.
- Occasional lifting of up to 25-50 lbs.

Send a cover letter and resume by email through the link below. We will contact you right away.
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